Returns & Refunds

Returns & Refunds 💌

At SquiGLo, we want you to be happy with your squishy goodies! 💚 If something isn't right with your order, please get in touch and we'll do our best to help.

📦 Changed Your Mind?

For most items bought online in the UK, you generally have 14 days after receiving your order to tell us you wish to cancel. You then usually have a further 14 days to return the goods.

Some exceptions apply, including certain personalised or sealed goods that cannot be returned for health or hygiene reasons once unsealed. We'll assess any applicable exceptions in line with the law.

🧸 Faulty or Damaged Items

If your item arrives faulty, damaged or isn't what you ordered, please contact us as soon as possible with your order number and a description of the issue. Photos can also help us understand what happened.

Your legal rights still apply, and we'll work with you to resolve the problem.

💌 How to Contact Us

Please use our Contact Us page to tell us about your return or refund request. Include your order number so we can help you more quickly.

📮 Return Instructions

Please contact us before sending an item back so we can provide the appropriate instructions. Don't send returns to an address without confirming it with us first.

💚 We're Here to Help

Thank you for shopping with SquiGLo. We want your experience with our Squishy Squad to be a happy one!