Returns & Refunds 💌

At SquiGLo, we want you to love your squishy goodies! 💚 If something isn't quite right, we're always happy to help.

📦 Changed Your Mind?

You have 14 days from receiving your order to cancel your purchase, followed by a further 14 days to return your items.

Simply contact us through our Contact Us page to arrange your return.

🧸 Returning Items

Please handle items with care and return them securely packaged, preferably in their original packaging.

If an item has been handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from your refund in accordance with UK consumer law.

📮 Return Postage

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked service.

If your item is faulty, damaged or incorrect, we'll cover reasonable return postage costs where required by law.

💚 Faulty or Damaged Items

If there's a problem with your order, please contact us with your order number and details of the issue. Photographs are helpful where available.

We'll arrange an appropriate resolution in accordance with your statutory consumer rights.

✨ Product Information

Our squishy and sensory toys are often mass-produced, so slight variations in colour, texture or finish may occur. These do not necessarily indicate a fault.

Your statutory consumer rights are unaffected.

💳 Refunds

Eligible refunds will be issued to your original payment method within the timescales required by UK law, generally within 14 days of receiving your return or proof of postage.

Original standard delivery charges will also be refunded where legally required.

💌 Contact Us

To arrange a return, please use our Contact Us page. We'll provide the return instructions and address.

Squish it. Love it. Glow with it. ✨