Privacy policy

Privacy Policy

Last updated: 23 October 2026

At SquiGLo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.

SquiGLo is a UK-based sole trader business, and our online store is powered by Shopify.

1. Information We Collect

When you shop with SquiGLo, we may collect:

  • Your name, email address and telephone number
  • Billing and delivery addresses
  • Order details and purchase history
  • Payment confirmation and transaction information
  • Messages and customer enquiries
  • Website usage information, including IP addresses, browser details and cookies

Payments are handled by secure payment providers. We do not receive or store your full payment card details.

2. How We Use Your Information

We use your information to:

  • Process, fulfil and deliver orders
  • Send order confirmations and delivery updates
  • Respond to enquiries and provide customer support
  • Manage returns, refunds and complaints
  • Maintain business and financial records
  • Prevent fraud and protect our website
  • Improve our products and shopping experience
  • Send promotional emails where legally permitted

We do not sell customer contact lists to third parties.

3. Our Legal Basis for Processing

Under UK data protection law, we process personal information where we have a lawful basis, including:

  • Contract: To process and fulfil purchases.
  • Legal obligation: To comply with tax, accounting and other legal requirements.
  • Legitimate interests: To operate and improve our business, provide customer support and prevent fraud, where permitted.
  • Consent: For marketing, non-essential cookies and certain personalisation activities where consent is required.

You can withdraw your consent at any time where processing relies on consent.

4. Sharing Your Information

We only share personal information where necessary to operate our business or comply with the law.

This may include Shopify, payment providers, delivery companies, website service providers, accounting services and relevant authorities.

For example, your delivery details are shared with the courier responsible for delivering your order.

Some service providers may process information for their own purposes, as explained in their privacy notices.

5. Shopify and Personalised Services

Our website is powered by Shopify, which processes personal information to support our online store, secure transactions, fraud prevention and related services.

We use Shopify Network Intelligence, which allows Shopify to use information from interactions with our store and other Shopify services to provide enhanced features, including personalised shopping experiences, analytics, recommendations and advertising.

For certain activities, Shopify acts as an independent data controller.

You can learn more about Shopify's privacy practices and exercise applicable rights through:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

6. Cookies

Our website uses cookies and similar technologies to support essential functions, remember preferences and improve the shopping experience.

Some cookies are necessary for our website and checkout to operate.

Other cookies may support analytics, advertising and personalisation.

Where required by law, we request your consent before using non-essential cookies.

You can manage your preferences through the cookie banner or privacy settings available on our website.

7. Marketing Emails 💌

If you join our VIP Squishy Club or otherwise agree to receive marketing, we may send you updates about new products, special offers and exclusive discounts.

Where legally permitted, we may also contact existing customers about similar products.

You can unsubscribe at any time using the link in our marketing emails.

Unsubscribing will not affect essential communications relating to your orders.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this policy.

Order and transaction records may be retained to meet UK tax, accounting and legal obligations.

Other information will be deleted or securely anonymised when no longer required, subject to applicable legal requirements.

9. Keeping Your Information Secure

We take reasonable steps to protect customer information against unauthorised access, misuse, loss and disclosure.

Our website uses Shopify's security infrastructure and secure payment processing services.

However, no online service can guarantee complete security.

10. Children's Privacy

Although SquiGLo sells toys and sensory products, our website's purchasing and checkout services are intended for adults.

We do not knowingly collect children's personal information for marketing purposes.

Parents or guardians can contact us if they believe a child has provided personal information.

11. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information in certain circumstances
  • Restrict or object to certain processing activities
  • Request transfer of your information where applicable
  • Withdraw consent where processing relies on consent

You also have the right to object to direct marketing at any time.

To exercise your rights, please contact us using the details below. We will respond within the timescales required by law.

12. International Data Transfers

Although SquiGLo is based in the United Kingdom, Shopify and other service providers may process personal information outside the UK.

Where required, appropriate legal safeguards are used to protect information transferred internationally.

You may contact us for further information about applicable safeguards.

13. Complaints

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/

14. Third-Party Websites

Our website may contain links to external websites or social media platforms.

These services have their own privacy policies, which we recommend reviewing before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, services or legal requirements.

Any updates will be published on this page with a revised date.

16. Contact Us 💌

For questions about this Privacy Policy or requests concerning your personal information, please contact:

SquiGLo
Email: hello@squiglo.uk
Website: https://squiglo.uk

Business Address:
Oakbank Avenue
Walton-on-Thames
Surrey
KT12 3QZ
United Kingdom

SquiGLo is a UK-based sole trader business and the data controller responsible for personal information processed for our business purposes.

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